Customer satisfaction is a priority for us. If for any reason your purchase does not meet your expectations, you may exercise your right of withdrawal in accordance with the conditions set out below, pursuant to Articles 52 et seq. of Legislative Decree No. 206/2005 (Italian Consumer Code).
The right of withdrawal is reserved exclusively for consumers pursuant to Article 3 of Legislative Decree No. 206/2005 (Italian Consumer Code), namely natural persons who make a purchase for purposes unrelated to their business, commercial, craft or professional activity. Therefore, the right of withdrawal may not be exercised by professionals, businesses, companies or other parties making a purchase in connection with their business, commercial, craft or professional activity.
Right of withdrawal
If the Customer is a consumer, they have the right to withdraw from the purchase contract for any reason, without having to provide any explanation and without any penalty. To exercise this right, the Customer must send Bimonte Sorrento a notice of withdrawal within 14 days of receiving the goods.
How to exercise the right of withdrawal and request a return
Once the intention to exercise the right of withdrawal has been communicated, the products must be returned within the following 14 days.
1. Go to My Account → Returns and Withdrawals, or use the button on the order page.
2. Choose the type of request (withdrawal, return or damaged item), select the products and indicate the reason.
3. You will receive an email confirmation with instructions and the address to which the goods must be sent to Bimonte Sorrento Via P.R. Giuliani, 62 80067 Sorrento (NA)
4. The products must be shipped within 14 days of the notice of withdrawal, carefully packaged and in compliance with the conditions set out on this page.
Return shipping costs are borne by the Customer.
Conditions for accepting a return
The right of withdrawal applies to the purchased product in its entirety and may not be exercised only in relation to part of the purchased product (for example, accessories, etc.).
• The goods must be returned intact and in their original packaging, complete in all their parts, including any documentation, accessories and other items supplied with the product.
• Return shipping costs are borne by the Customer.
• The shipment remains under the Customer’s responsibility until receipt is confirmed at Bimonte Sorrento’s warehouse.
The Customer is advised to use a trackable shipping service and retain the shipping receipt. For cameos, jewellery and coral items, the product must be packaged with particular care and returned complete with all items received with the product.
Damage during return shipment
In the event that the goods are damaged during transport, Bimonte Sorrento will notify the Customer within one business day of receiving the goods at its warehouse, so that the Customer can promptly file a claim with the carrier of their choice and obtain reimbursement of the value of the goods, if insured.
In this case, the product will be returned at the Customer’s expense and the withdrawal request will be cancelled at the same time. Bimonte Sorrento is in no way responsible for damage to, theft of or loss of goods returned using uninsured shipments.
Upon arrival at the warehouse, the product will be inspected for any damage not caused during transport. If the original internal or external packaging is damaged, Bimonte Sorrento will deduct 10% from the refund as a contribution towards the repair of the goods.
Refund
Without prejudice to any repair costs for damage to the original item, Bimonte Sorrento will refund the Customer the full amount paid within 14 days from the date the goods are returned.
The Buyer must promptly provide the bank details required for the bank transfer (ABI - CAB - invoice account details).
Exclusions from the right of withdrawal
Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal may not be exercised in the following cases:
• products made to measure or clearly personalised at the Customer’s request;
• jewellery, cameos or items modified, engraved or personalised after the order;
• sealed goods which, for hygiene or protection reasons, are not suitable for return once opened, where applicable.
Loss of the right of withdrawal
The right of withdrawal is lost in the event of a lack of the essential integrity of the goods (packaging and/or its contents), where Bimonte Sorrento finds:
5. the absence of the external/internal packaging;
6. the absence of elements of the product;
7. damage to the product for reasons other than transport.
In the event of loss of the right of withdrawal, Bimonte Sorrento will return the purchased goods to the sender, charging the relevant shipping costs.
Legal guarantee of conformity
All products sold are covered by the Legal Guarantee of Conformity provided for by Articles 128 et seq. of the Italian Consumer Code.
The guarantee protects the consumer against any lack of conformity existing at the time of delivery and becoming apparent within the time limits provided by law.
To benefit from the guarantee, proof of purchase (receipt or invoice) must be retained.
Defective or damaged products
If the product received has manufacturing defects or has been damaged during transport, please contact us by email within 48 hours of delivery, attaching photographs of the product and its packaging.
Alternatively, you can submit the report directly from your personal area by going to My Account → Returns and Withdrawals, or by using the button on the order page. Select “damaged item”, indicate the reason for the request and attach photographs of the product and its packaging.
Once the report has been received, Bimonte Sorrento will review the request and provide the Customer with the necessary instructions for handling it.
Contact details
For any information regarding returns, refunds or after-sales assistance, you can contact us:
Bimonte Sorrento
Via P.R. Giuliani, 62
80067 Sorrento (NA)
E-mail: info@bimontesorrento.com